Refund Policy

1. Custom, made-to-order products

Every mosaic is custom-made from the photos you upload. Production begins as soon as your payment is confirmed. Because the finished file is uniquely yours, refunds are handled on a case-by-case basis at our discretion.

2. How to request a refund

Email ManyTilesAdmin@gmail.com within 14 days of your purchase. Please include:

• your order recovery link or the email used at checkout;
• the reason for your request.

3. When we typically refund

• Your payment was charged but no mosaic was delivered.
• The high-resolution file was never generated due to a technical failure on our side.
• The downloaded file is corrupted or unusable and we cannot resolve the issue.

4. When we typically cannot refund

• Change of mind after the high-resolution file has been successfully generated and made available for download.
• Dissatisfaction with the artistic result when the file matches the on-screen preview (see our Terms).
• Issues caused by photos that did not meet the recommended quality or by user error during download.

5. How refunds are processed

Approved refunds are issued through Stripe to the original payment method. Stripe typically returns the funds within 5–10 business days, depending on your bank or card issuer.

6. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under the laws of your country or province of residence (for example, Canadian provincial consumer-protection legislation or, for EU residents, mandatory consumer rights).

7. Contact

Questions: ManyTilesAdmin@gmail.com.